SHIPPING POLICY – Freshstart Pharma UK

This Shipping Policy explains how Freshstart Pharma UK Ltd (“Freshstart Pharma”) dispatches, delivers and manages shipments.

2.1 Orders are typically dispatched within 24–48 hours following payment confirmation.

2.2 Dispatch times may vary due to stock levels, cold-chain packing requirements or operational constraints.

3.1 Many products require refrigerated or controlled temperature shipment.

3.2 Freshstart Pharma ensures correct packaging at dispatch; responsibility transfers on delivery.

4.1 Delivery estimates are provided for convenience and are not guaranteed.

4.2 Freshstart Pharma shall not be liable for delays caused by couriers, customs or external events.

5.1 Customers are responsible for ensuring lawful importation.

5.2 Customs duties, taxes and regulatory fees are the customer’s responsibility.

Where a customer fails to accept delivery, products may become unusable; no refunds will be issued.

Risk transfers at the moment of delivery or collection.